Privacy Policy
Legal / Data Protection
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information, especially sensitive health data.
1. Information We Collect
We collect personal identification information (Name, Email Address, Phone Number, Date of Birth) when you register, schedule an appointment, or contact us. We also collect health-related information, such as medical history and treatment notes, solely for the purpose of providing professional physiotherapy services.
2. How We Use Your Information
Your information is used for: (a) Service Provision: To schedule and deliver personalized physiotherapy treatments. (b) Communication: To send appointment reminders, billing notifications, and essential service updates. (c) Improvement: To analyze service usage and improve our website and service offerings.
3. Data Security and Storage
We implement robust security measures, including encryption and secure storage protocols, to protect your personal and health data against unauthorized access, disclosure, alteration, or destruction. Access to health records is strictly limited to licensed professionals involved in your care.
4. Sharing Your Information (Third Parties)
We do not sell, trade, or rent your personal identification information to others. We may share information with trusted third-party service providers (e.g., billing and electronic health record systems) only as necessary to operate our business and provide our services, and only under confidentiality agreements.
5. Your Data Protection Rights
Depending on your location, you may have the right to access, update, or request the deletion of your personal data. Please contact us directly if you wish to exercise these rights. We will respond to all legitimate requests within 30 days.
Data Protection Officer
For any questions or concerns regarding your privacy or data, please contact our Data Protection Officer directly.
Contact DPO